Shipping & Returns

Shipping

UPS Ground: Complimentary

UPS 2-Day:  $25.00

UPS Overnight: $35.00

Shoshanna is unable to guarantee expedited shipping requests if order is placed later than 2PM EST.

When placing your Shoshanna.com order, please take into consideration that we ship orders Monday through Friday. Orders placed on weekends and holidays or expedited orders placed after 2pm EST will ship on the next business day.

Shoshanna.com will provide a UPS tracking number once your order has shipped to help you anticipate the appropriate delivery date.
When placing your order please be aware that UPS does not guarantee a specific time of day for expedited delivery services. Please note that Shoshanna cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.

International Shipping Available. Price varies depending on weight and address. If you would like to do International Shipping, please email customerservice@shoshanna.com before placing your order.

Duty and Taxes – The recipient (the party receiving goods) is responsible for all custom fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.

Returns 

All Sale merchandise is Final Sale and may not be returned or exchanged. Full price items that are on sale during a flash sale or a promotion are eligible for return or exchange. 

To create a return if you are a registered customer, please log into your account and click Returns, then Request New Return.

If you checked out as a guest, click here to request a return.

If for any reason you are not satisfied with your purchase you may return it for a full refund or exchange within 14 days of the delivery date. Returns requested after 14 days are eligible for an online credit for 30 days past the delivery date. Returns requested 30 days after the delivery date will not be accepted.  Items for return or exchange must not be worn, damaged or altered in any way. Additionally, all of the tags must still be attached and the items must be shipped back to us with the original invoice and return slip. For a full refund, returns MUST be postmarked within 14 days of your original delivery date.  Customers are responsible for shipping and handling fees.

Shoshanna offers a  price adjustment in the form of an online credit on full priced products that have been reduced within 7 days from the date of purchase. This does not include items purchased with a promotional code, during a flash sale, or sale items reduced further. Flash sales include one day only promotions, Cyber Monday sale, and any online sample sales.